Frequently Asked Questions
We are now open and can’t wait to welcome you back to St. Enoch Centre
We are committed to providing a safe shopping experience and have put in place a comprehensive range of measures focused on the safety of our shoppers including limiting the number of people in the centre, social distancing measures and sanitation stations.
Below are a range of answers to help plan your next journey
Which stores are open?
You will find the latest list of open retailers here. Some stores opening hours may differ during this period. We would recommend that you always check with individual retailer prior to visiting.
Is the food court open?
The Atrium Food Court is now open. Click here to see the full list of your favorite restaurants and eateries.
Is the car park open?
The car park is now open. The car park is operated by Automatic Number Plate Recognition (ANPR) technology. When entering the car park, your number plate will be recorded along with the time when you arrive. Once your stay with us is over, you can pay for your parking via webpay or at the pay machines located on ground and first floor of the mall. During this time we could recommend that you use a contactless payment method.
Will the toilet facilities be made available in the centre?
Toilets will be still open & operational in the centre. In order to allow for social distancing measures to be in place, there will be a one-way system in place and a limited number of people in the toilets at the one time.
- Ensure you wash your hands for a minimum of 20 seconds when visiting the rest rooms and continue to wash them regularly.
- Avoid contact with your eyes, nose and mouth
- Use the sanitation station on entering and leaving the rest rooms and continue to use the stations that are set up throughout the mall
- Maintain social distancing at all times
Do I have to wear a face mask/covering?
In line with the latest Government guidance, it is mandatory that face coverings are worn while in the centre. For more information please visit Scottish Government website here
Will St. Enoch Centre gift cards that are due to expire be extended?
We will honor and extend cards that expire during the current Covid-19 period by 90 days from the time of extension. Please get in touch with us directly with specific gift card queries – Enquiries@st-enoch.co.uk
Can I still use the lifts in the centre?
Customer lifts will still be available and in operation. In order to allow for social distancing to be in place, we have limited the amount of people using our lifts at any one time. We would recommend that you take care and only use the lifts if necessary.
We would like to ask all customers who are wanting to move between various levels in the centre use the East staircase for going down and West staircase for going up to car park levels to assist with social distancing.
